Service Payment Policy

Effective Date: December 01, 2025

This Service Payment Policy ("Policy") is issued by PwT TECH SOLUTIONS COMPANY LIMITED - PwT, including its subsidiaries and affiliated entities (collectively, "PwT", "We", "Our", or "Us", unless the context requires otherwise). This Policy governs the payment terms and conditions for services provided by PwT and applies to all Clients ("Client", "You", or "Your") engaging Our services.

By agreeing to make any payment against an invoice issued by PwT, the Client acknowledges and agrees to be bound by the terms of this Policy.

1. Service Fees and Commencement of Services

All service fees provided by PwT, whether through quotations or published materials, are indicative and subject to adjustment based on the scope, scale, and specific requirements of each engagement. Final service fees and payment terms will be communicated through an official invoice issued by PwT.

Services will commence only after full payment of the respective invoice has been received, unless otherwise agreed in writing. The standard payment currency is United States Dollars (USD). Requests for payment in other currencies, such as SGD, VND, AUD, or CAD, will be considered on a case-by-case basis, with PwT providing applicable conversion details and instructions.

2. Payment Terms, Methods, and Invoicing

Following the confirmation of services, PwT will issue an invoice based on the agreed scope of work. Each invoice will clearly specify the applicable fees, currency of payment, and the due date. Where additional or out-of-scope services are requested, separate invoices will be issued promptly upon mutual agreement between PwT and the Client.

To facilitate payment, PwT accepts a variety of methods, including domestic and international bank transfers, credit or debit card payments via secure links (provided upon request), and other alternatives subject to prior written approval. All relevant payment details, such as bank account information and reference format, will be included in the invoice to ensure accuracy and traceability.

3. Third-Party Payments and Advances

Certain services may require payments to third-party vendors or media owners. In such cases, PwT will inform the Client in advance and issue an invoice covering any required advances or deposits.

If a third party imposes late submission charges or similar fees on PwT, and such charges are not due to PwT's negligence or intentional acts, the Client agrees to reimburse PwT promptly upon presentation of the corresponding invoice.

4. Late Payment and Service Suspension

Timely payment is crucial for uninterrupted service delivery. Invoices not settled by their due dates may result in:

• Suspension of ongoing or scheduled services;
• Reallocation of resources previously assigned to the Client;
• Reassessment and adjustment of payment terms.

Services will only resume after full settlement of outstanding balances, unless otherwise agreed in writing.

5. Termination and Outstanding Payments

Upon termination of services by either party, the Client is responsible for:

• Settling all outstanding fees incurred up to the termination date;
• Reimbursing any third-party costs committed by PwT on behalf of the Client;
• Covering any non-refundable fees as outlined below.

PwT may, at its sole discretion, issue refunds for service fees previously paid, subject to the terms set forth in the Refund Policy currently published on Our website, from time to time.

Non-Refundable Fees

Unless otherwise stated, the following fees are non-refundable:

• Initial deposits;
• Costs associated with pre-production and creative development;
• Services or deliverables already provided prior to cancellation.

6. Taxes and Other Applicable Charges

(a) Taxes: All fees are exclusive of any applicable goods and services tax (GST), value-added tax (VAT), sales tax, or other governmental charges, which shall be borne by the Client.

(b) Bank/Transaction Charges: Clients are responsible for any bank transfer fees, credit card surcharges, or other payment processing costs incurred in connection with their payments.